FaQs
PRODUCT RELATED
Do your sarees come with fall pico?
Yes, all of our sarees include fall and pico stitching.
Where can I view details about product sizing, material, and color?
You can find detailed information about product sizing, material, and color in the product description section on our website.
How do I find a specific product on the website?
You can use the search bar at the top of our website to enter keywords related to the saree you are looking for. You can also browse through categories or collections for easier navigation.
Are the products shown on the website accurate?
We strive for accuracy in our product representations. However, slight variations in color and texture may occur due to lighting and screen settings.
Do you offer blouse stitching options? If so, how do I give my measurements?
Yes. You can provide your measurement details in this Google Form.
Can I customize a saree with specific colors or designs?
No.
ORDER AND DELIVERY
How will I know if my order is confirmed?
You will receive an order confirmation email shortly after placing your order, including details such as your order number, items purchased, and estimated delivery date.
Can I place orders over the phone?
Yes, you can place orders over the phone by contacting our customer support for assistance.
What is the estimated delivery time?
Orders are typically dispatched between Monday to Friday. Once you place the order, we will aim to dispatch the order in 2-3 working days. Should there be a delay, you will be informed by the Customer care team.
How are orders delivered?
Orders are delivered through reliable courier services. You will receive tracking information via email once your order has shipped.
Can I add more items to an existing order?
Unfortunately, once an order is placed, it cannot be modified. Please place a new order for any additional items.
Do you accept bulk orders?
Yes, we accept bulk orders. Please contact customer service for pricing and availability.
Can I change my delivery address or mobile number after placing the order?
You can contact our customer support to request any necessary changes as long as the order hasn’t been shipped.
How can I track my order status?
You can track your order status using the tracking link provided in your confirmation email or by logging into your account on our website.
Can I pre-order an out-of-stock saree?
Yes, you can pre-order out-of-stock sarees if this option is available on the product page. You will be notified when the item is back in stock.
What happens if my order is not delivered?
If your order is not delivered, please contact customer service for assistance. We will investigate and resolve the issue promptly.
RETURN, EXCHANGE AND REFUNDS
What is your return policy?
Products can be returned within 15 days from the date of delivery. Payment refunds are only applicable in cases of damaged products or incorrect sizes (sizes other than what was ordered). In all other cases, a replacement or eVoucher (valid for 1 year) is available.
What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact our customer support via email with your order number and images of the tag and product. We will arrange for a replacement or refund free of charge.
What are the guidelines for a valid return?
Product and accessories, if any, should be in original condition. Tags should be retained and returned. Returns and replacements are done free of charge if wrong products, incorrect sizes, or damaged items are received by the customer.
What is your exchange policy?
Exchanges are allowed within 15 days of delivery and can be made with the same or different products. Items must be unused and in original packaging. Please contact customer service to initiate the process.
What is the process for product pick-up during returns/exchanges?
We offer pick-up services for returns and exchanges if the products are defective. Please contact customer service to confirm availability.
Under what circumstances are returns or exchanges not possible?
Returns or exchanges are not possible for worn, used, or untagged items, or for correctly delivered products. Custom-made products and certain sale items may also be non-returnable.
When is the refund initiated, and what modes are available?
Refunds are initiated within 2 business days of receiving and authorizing the return request. For both canceled orders and returned products, the refund amount will be credited to the account used for payment within 4-8 days. For COD orders, refunds are done through NEFT.
PAYMENT RELATED
What payment options do you accept?
We accept various payment methods, including credit cards, debit cards, net banking, PayPal, and Cash on Delivery (for selected locations).
Is it safe to use my credit/debit card on your website?
Yes, it is safe to use your card on our website. We utilize secure payment gateways and encryption to protect your information.
What does Cash on Delivery (COD) mean, and how does it work?
COD allows you to pay for your order in cash upon delivery. COD is available Simply select this option at checkout, and have the exact amount ready when your order arrives.
Are there any shipping charges?
Shipping is free within the USA for orders above $69. Orders below this will carry a charge of an additional $9.99 which is non-refundable.
What if I refresh or go back while making a payment?
If you refresh or go back during payment, the transaction may be interrupted. Complete the payment without navigating away from the page. Contact customer support if issues persist.
What if my account is debited, but I haven’t received confirmation?
If your account has been debited but no confirmation email has been received, please wait a few minutes. If you still haven’t received it, contact customer service with transaction details for assistance.
GENERAL
How do I use coupon codes?
Add items to your cart, proceed to checkout, enter your code in the “promo code” box, and click “apply” to receive your discount.
Do you offer a first-time buyer discount?
Yes, we offer a discount for first-time buyers. Check our website or sign up for our newsletter for the latest offers.
Can I place an order through WhatsApp, Instagram, or Facebook?
Yes, you can place orders through WhatsApp, Instagram, or Facebook.
Do you have a physical store?
Yes, we have a physical store. Visit our website for store locations and timings.